Just Launched! Check out our new Double Ruby Crate!

FAQ's

GENERAL INFORMATION

What is RUBY CRATE?

RUBY CRATE is a seasonal subscription box especially designed for tween and teenage girls (ages 10-17). Each crate contains fun and exciting products including items for self-expression, beauty, style, tech gadgets and snacks to savour. 

What are the Crate options?

There are four Ruby Crate options available: Year-Round Ruby Crate (which is delivered four times a year, once every season), Single Ruby Crate (one time purchase),  Double Ruby Crate (one time purchase) and Birthday Ruby Crate (one crate to celebrate that special birthday girl). 

ACCOUNTS & PAYMENTS

When will I be billed for my Ruby Crate subscription

If you order a Year-Round membership, you will be billed right away  - $199.80 plus applicable taxes and shipping. Following your first year with Ruby Crate (4 Crates), you will be billed on 1st day of your anniversary with us for the next 4 crates. If you order a Birthday Crate or Single crate you will be billed right away for that crate at a cost of $54.95 + applicable taxes and shipping. No other future payments will be required.

When will my subscription renew?

Your annual subscription will renew on your anniversary date. 

What is your cancellation policy?

Although we would be sad to see you go, you can cancel your Year-Round subscription after you have been with Ruby Crate for 1 year (4 crates). Please note if you do need to cancel, you must notify us 15 days prior to your anniversary date.

What payments do you accept?

We accept credit card payments from Visa, MasterCard, and American Express and Pay Pal payments.

Do you offer Gift Cards?

We are sorry, but we do not offer gift cards at this point in time.

Why is my credit card being declined?

Your credit card may be declined because we do not accept the form of payment you are trying to enter. Also, double check that the billing information you are entering matches the billing address connected to your credit card exactly. If you are still having trouble, contact us and we can help you out.

How can I change my credit card?

Simply login into your account, go to My Profile and update the payment information listed under Manage Payment.

SHIPPING & DELIVERY

When should I expect my first box?

The Year-Round Ruby Crates and Single Crates are shipped out in October, December, March and June.

For the Birthday Crates, at check out please indicate the recipient's birthdate so we can ensure we can curate the crate and ship in time for that special date. Please allow for at least 2 weeks from date of purchase to delivery date.  Note: due to COVID-19 shipping maybe delayed and take longer than originally planned. We thank you for your patience.

Can I send a subscription box as a gift?

Absolutely!  This is the perfect gift for any girl! In the shipping section of the checkout please complete "Special instructions for the seller" and enter the birthday girl's name, address and birthday and any special notes you would like us to include on her special birthday card. 

My Ruby Crate never arrived. What should I do?

If your Ruby Crate is missing, please notify us in writing via email within two (2) weeks of receiving your tracking information. If we are not notified within this timeframe, we cannot be held accountable for the missing box and will not be able to offer you a replacement or refund.  If the box did not arrive due to an incorrect address entered by the customer or an address change there will be a $25 service fee to send a replacement box.

Does Ruby Crate accept returns?

We hope you enjoy your Ruby Crates. Unfortunately, we don’t accept returns. However, please let us know if you are unhappy with an item in your crate and we will do our best to make sure you are happy with your next crate. Please notify us via email for any feedback.

Oh no! My Ruby Crate box or product arrived damaged! What now?

If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at info@rubycrate.ca ASAP, and we will take care of it!

Do you ship to the USA or internationally?

Currently, we are only offering shipping to Canada, however we may look at expanding our shipping zones in the future. If you are interested in Ruby Crate and you live outside of Canada, please reach out to us at info@rubycrate.ca.

OTHER

Do you include food in your boxes?

Ruby Crate does include a variety of healthy snacks and recipes in some of our boxes. Please check the ingredients to ensure the recipient does not have any allergies to the ingredients. The snacks may be manufactured in a peanut facility. Ruby Crate is not responsible for allergic results from products in the box.

How do I get my product in your box?

We would love to hear about your product and company! Email info@rubycrate.ca and tell us about you and what your company has to offer and we can work together.