FAQ's
What is RUBY CRATE?
RUBY CRATE is a seasonal subscription box especially designed for girls of all (ages 4-17). Each crate contains fun and exciting products including items for self-expression, beauty, style, tech gadgets and more to enjoy.
What are the Crate options?
There are three Ruby Crate options available: 1) Seasonal Pay-as-you-go Subscription (tween, teen or mini) delivered once a season, 2) Recurring Pre-Paid Annual Subscription (tween, teen or mini) delivered four times a year, once every season. and 3) Birthday Ruby Crate - one time purchase.
How does your Seasonal Pay-as-you go Subscription works?
Once you sign up, you will be billed immediately for $89.95 +tax + shipping ( tween or teen crate) or $49.95 +tax +shipping ( for mini crate.) Unless you notify us before, your subscription will automatically renew and your credit card will be charged until cancellation, on:
May 15th (for the Summer Box)
August 15th (for the Fall Box)
November 15th (for the Holiday Box)
February 15th (for the Spring Box)
You can cancel anytime after you receive your first box by emailing info@rubycrate.ca to cancel your subscription.
How does your Recurring Pre-Paid Annual Subscription work?
With our Recurring Pre-Paid Annual Subscription, you pay for four boxes up front. The cost of our annual subscription is $339+tax+shipping (Tween and Teen crates) or $199.80 +tax+shipping. After the fourth box ships, your subscription will automatically renew, unless you choose to cancel.
You can cancel after you've received your fourth box by emailing info@rubycrate.ca to cancel your subscription.
Can I cancel anytime?
Absolutely (but we will be sad to see you go!).
As a seasonal subscriber, you can cancel anytime after you receive your first box.
As an annual subscriber, you can cancel after your fourth box ships.
To cancel, simply email info@rubycrate.ca to cancel your subscription.
What payments do you accept?
We accept credit card payments from Visa, MasterCard, and American Express and Pay Pal payments.
Do you offer Gift Cards?
We are sorry, but we do not offer gift cards at this point in time.
When should I expect my first box?
The Year-Round Ruby Crates and Seasonal Crates are shipped out in March, June, September and December.
For the Birthday Crates, at check out please indicate the recipient's birthdate so we can ensure we can curate the crate and ship in time for that special date. Please allow for at least 2 weeks from date of purchase to delivery date.
Can I send a subscription box as a gift?
Absolutely! This is the perfect gift for any girl! In the shipping section of the checkout please complete "Special instructions for the seller" and enter the birthday girl's name, address and birthday and any special notes you would like us to include on her special birthday card.
Does Ruby Crate accept returns?
We hope you enjoy your Ruby Crates. Unfortunately, we don’t accept returns. However, please let us know if you are unhappy with an item in your crate and we will do our best to make sure you are happy with your next crate. Please notify us via email for any feedback.
Oh no! My Ruby Crate box or product arrived damaged! What now?
If you receive a damaged product in your box, or if your box arrived damaged or missing a product, please email us at info@rubycrate.ca ASAP, and we will take care of it!
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How do I get my product in your box?
We would love to hear about your product and company! Email info@rubycrate.ca and tell us about you and what your company has to offer and we can work together.